Feedback
As members of The Property Ombudsman, Mustard welcome feedback on how we can improve our services. We understand that sometimes things go wrong and would like the opportunity to put it right.
If you are unhappy with the service provided, we would welcome the opportunity to speak to you. In the first instance, please contact your local Branch Manager who would be happy to help resolve any issues.
If the Branch Manager is not able to remedy the situation to your satisfaction, please complete the form below to bring the issue to the attention of our Compliance Department. Please click here to view our full complaints procedure.
We hope we will be able to resolve any issues you raise with us. However if, after following our internal complaints procedure, you still feel we have not done so, you can contact The Property Ombudsman here. Or if your issue relates to letting a property, you can contact Propertymark here.